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Additional Support - 7th February 2023

E ngā mana, E ngā Reo, rau rangatira mā

Tēnā koutou katoa


Ehara taku toa I te toa takitahi, engari he toa takitini.

Our thoughts and prayers are with our iwi of Tāmaki Makaurau. We recognise the incredible rōpū that have mobilised from kura, marae, whare karakia and more. Your support to the community has been invaluable at this time.


MSD have immediate support available for our whānau:


  • Civil Defence Payments

These are emergency grants to all those who are affected. You do not need to be on a benefit or meet an income/asset test to receive these.

If you have been affected by the flooding, Civil Defence Payments will help you with food, clothing, or bedding.

To apply for these, please call the Flood Line 0800 400 100. Civil Defence Payment - Work and Income


  • We may also be able to assist with other concerns:

Whiteware, Car Repairs, Towage, Transport/Petrol, and much more.

If you do not need a Civil Defence Payment but would like to apply for these, please call Work and Income 0800 559 009 to see what help you can get.


  • If you are unsure about whether you meet these criteria, please still call us.


Moana-Nui-a-Kiwa Pool and Leisure Centre, Māngere is the biggest info hub.


  • It has MSD staff, Kainga Ora, Pacific Health, and many other community providers there to assist you.

Hot meals, food boxes, clothing, water, and more are provided to you on site. It also operates as an overnight shelter.


We are working with other departments and providers to help you:


  • MSD staff are located at Civil Defence Centres across Auckland.

They can assist with food, bedding, clothing, and payment cards. They can assess you on site for other assistance as well.

For up to date locations, please call Flood Line 0800 400 100 or refer to the website: 

Auckland Emergency Management | Auckland Emergency Management


  • Auckland Emergency Management are assisting with urgent accommodation, skip bins and waste disposal, please contact their number 0800 22 00 for support.


  • We know it is not just about our tangata, but our whenua as well.

If you need help with disposal of waste and skip bins for your community, please call 0800 22 22 00. Civil Defence are mobilising these to our communities.


For further resources, please see more help for you here:



Kia hora te marino, kia whakapapa pounamu te moana, kia tere te Kārohirohi e mua i tōu huarahi


Ngā manaakitanga



Julia Lynch (MMgt)

Regional Commissioner | Tāmaki Makaurau Ki Te Tonga | Auckland South

Regional Public Service Commissioner | Tāmaki Makaurau | Te Kawa Mataaho | Public Service Commission

School Update 4 - 1st February 2023

Tēnā koutou e ngā mātua,


Thank you to the 127 households who joined our Whānau Hui last night. As discussed, the Ministry of Education has now left each school to decide when they can/will reopen. Although we sustained some damage the Ministry of Education Property Assessors did a safety check today and have confirmed we can reopen when we are ready.


As such, we have decided to utilise tomorrow to prepare and then reopen for students this Friday 3rd February from 8:30am – 2:00pm. Some key information you need to know regarding Friday is as follows:

  • School will close at 2:00pm

  • Due to the weather forecast clearing the school buses will be operating

  • All Kura Tuarua students should dress comfortably to assist with our local community. They need to be wearing at least one item of clothing with our school insignia. It is important that they dress to the everchanging weather conditions to ensure they stay well.

  • If you have any spare shopping bags at home that we could use to help distribute kai to our community please send them in

  • If you need kai could you please let your Whare Ako teacher know or email

  • If you need any other support to ensure your childs wellbeing and successful return to school (such as stationery, uniform, clothing, shoes, blankets etc) please send in a note or contact your Whare Ako teacher and will try our best to seek support.


Once again, thank you very much for a well support zoom hui last night. We appreciate everyone who replied to Whare Ako teachers texts/emails/calls confirming your contact details and/or attendance at the urgent Whānau Hui.

If you have any queries please contact your Whare Ako teacher or


Ngā manaakitanga,

Arihia Stirling

Rental Damage- 1st February 2023

If you are unsure what to do if you have damage to your rental property the link below will give you information on what you can do if you are in this situation

What to do if your rental home has been damaged

Civil Defence Payment - 30th Jaunary 2023

If you and your whānau have been affected by the floods you may be eligible for a Civil Defence Payment. You do not need to be on a benefit to qualify for this support. To apply please follow the information in the link below.

Civil Defence Payment Link

Additional Support - 30th January 2023

Some helpful MSD contact numbers:

  • Dedicated line for impacted residents

  • 0800 400 100 (lines are open today until 5:00pm, Sunday hours are to be determined)

  • Urgent accommodation assistance

  • 0800 22 22 00

  • Accommodation for those who have COVID-19 pathway is still business as usual. Where people have COVID-19 and must leave their homes and cannot be accommodated with other whanau the number to call is Health 021 227 4908

  • The Civil Defence centre is  Mangere War Memorial  Hall in Mangere Bridge.


Civil Defence Centres ( as of 28 January 2023)

Those who need to evacuate and cannot stay with friends or whānau can go to a Civil Defence Centre.

West: Leonards Road School, 15 Saint Leonards Road, Kelston

North: Massey University Albany Campus, Sir Neil Walters Lecture Theatre, Massey University East Precinct, Albany Expressway SH17

South: Mana Tukutuku, 32 Riverton Drive, Randwick Park

School Update 3 - 30th January 2023

Tēnā tātou katoa

Earlier today the National Emergency Management Agency (NEMA) asked us to take action to help minimise traffic movement on Auckland roads while vital infrastructure is urgently repaired.

With the possibility of further weather damage leading to more disruption, the Secretary for Education has directed that schools, kura, early learning services and Tertiary institutions in the Auckland region (Wellsford to Pukekohe) must close for physical attendance and instruction until 7 February.

Schools and kura can open or remain open for onsite instruction but need to provide distance learning.

Early Learning Services may allow the physical attendance of any child whose parent needs them to do so, in the same that we did for COVID, but must otherwise be closed.

Principals and education leaders have done a fantastic job of readying their schools for opening, and I know that this decision will be upsetting for some of them and for some parents.

NEMA will be announcing this decision formally.

I know this is a late announcement that will cause disruption and I thank the sector in advance. We need to get Tāmaki Makaurau back up and running as quickly as possible.

In terms of payments etc we will use the same approaches as with COVID.

Ngā mihi nui

School Update 2 - 30th January 2023

Tēnā anō tātou,

The Secreteray for Education and Civil Defense has announced that schools, kura, early learning centres and tertiary institutes must remain closed until February 7th.

This will mean our kura will remain closed despite our last update.

We will aim to provide continuous updates as they come through on FB, our kura website and via email.

If you have any queries/questions please join our zoom tomorrow night. Zoom link and time will be set and sent tomorrow to parents via email.

Kia matara whānau.

Emergency Contact - 1st February 2023

Emergency Accommodation

0800 22 22 00

Residential Advisory Service

0800 777 299

Civil Defence Payments

0800 400 100



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